Return Policy

cash on delivery

For optimal shopping security and convenience, we offer cash on delivery.

Cancellation

We accept cancellations of orders before shipment or production. In case of cancellation, you will receive a full refund. Cancellation is not possible if the product has already been shipped.

Returns (if applicable)

We accept product returns. Customers have the right to request a return within 14 days of receiving the product.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging. We require a receipt or proof of purchase for returns. Please do not return your item to the manufacturer.

Customers will be charged shipping costs no more than once (this also applies to returns). Consumers will not be charged a restocking fee for returning a product.

Refunds (if applicable)

Once we receive and inspect your return, we will send you an email confirmation. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Please contact our customer service at Service@ibvapevip.com to obtain the return address.