Thank you for visiting our website, which is operated by us (the “Company”). We are committed to providing you with an exciting and secure online shopping experience and the personalized service you expect from us. Part of this commitment is respecting and protecting your personal information.
This Privacy Policy describes the types of information we collect from and about you when you visit our website (each, a “Site”). The Sites and all functions and features therein are collectively referred to as the “Services.” This Privacy Policy also explains how the Company may use and share your personal information and how you can control certain uses.
By using the Services, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy, including the transfer and storage of your personal information in the United States/Canada/Hong Kong. You accept the Terms of Use, which are incorporated by reference. If you do not agree to them, please refrain from using the Services.
Q: What information does the Company collect?
A: The Company may collect information from or about you in the following ways:
From the Company’s Interactions with You: We collect information from and about you, as well as your transactions and other interactions with us. This may occur when you use the Services, make a purchase, sign up for our catalog, newsletter, or email lists, enter sweepstakes, contests, or other promotions, participate in a product review, survey, or similar program, send a gift or virtual gift card to someone, or otherwise interact with us.
If you make a purchase from us, we may also collect the billing address.
Information You Provide About Third Parties: If you send a communication to someone through the Services, we may collect information such as that person’s name, phone number, email address, and/or shipping address.
Automatically on the Site: We or our service providers may use cookies, web beacons/pixel tags, log files, JavaScript, and other technologies to collect certain non-personal information about visitors to our Site, users of our online services, and interactions with our emails and online advertisements, and to enable the Company to track analytics and certain statistical data. For example, we may collect information such as your browser type, operating system type, or mobile device model; web pages viewed; links clicked; IP address, mobile device identifier, or other unique identifier; websites visited before coming to our Site; the time spent viewing or using the Site, the number of times you return or other clickstream or site usage data; emails we send that you open, forward, or through which you arrive at our Site. By collecting this information and linking it to your personal information, we can customize our Site and enhance your online shopping experience by remembering your preferences while you are on a particular website. We also help identify website features, promotions, advertisements and offers that may be of particular interest to you and deliver targeted online and mobile ads to you across all the computers and devices you use.
From Third-Party Sources: We may obtain information from other sources to update or supplement the information you provide or we automatically collect (such as information to confirm or update your address or other demographic information), or when you connect with the Company through a third party (including through social media), based on your registration and privacy settings on those third-party websites.
Combining Information: We may combine the information we receive from or about you, including information you provide to us and information we automatically collect through the Site, as well as information about other computers or devices you use, with information we collect or receive about you from other online and offline sources or from other third-party sources.
Third-Party Analytics and Advertising: We may also use third-party advertising, analytics, and tracking tools to better understand who uses the Site, how users use the Site, how we can improve the effectiveness of the Services and related content, and to help us or those third parties deliver more targeted advertising to you across the Internet. These third parties may use technologies such as cookies, web beacons, pixel tags, log files, Flash cookies, or other technologies to collect and store non-personal information. They may also combine information they collect from your interaction with the Site with information they collect from other sources. We have no access to or control over these third parties’ use of cookies or other tracking technologies.
Q: What tracking choices do I have?
A: Certain areas of the Site require cookies. By registering and using the Services, you consent to the use of cookies. If you do not consent to the use of cookies, you will not be able to use the Services. Below is a description of the four cookie categories and examples of how we use them to provide the Services:
Strictly Necessary Cookies – These cookies are essential to enable you to browse the Site and use its features. Without them, the Services cannot be provided. We use these cookies to, among other things, recognize and maintain your logged-in status during your visit and manage your shopping cart.
Performance cookies – These cookies collect information about how visitors use the Services, such as which pages they visit and whether they receive error messages. This information does not identify you personally and is used in the aggregate to improve our Services.
Functionality cookies – These cookies allow us to remember certain choices you have made regarding your use of the Services and provide you with a more personalized experience, such as your shipping country and currency preferences.
Targeting cookies – These cookies are used to present you with relevant online advertisements and measure the effectiveness of advertising campaigns. They may be placed on the Services by us or our advertising partners with our consent. For more information about targeting cookies and your ability to control their use, see the “Internet-based Advertising” section below.
Our system may not respond to “Do Not Track” requests or headers from some or all browsers. We may use cookies or other technologies to deliver more relevant advertising and to link the data collected across other computers or devices you use.
To understand your choices to receive more relevant advertising or to manage your preferences, please read the information below:
For more information about managing your privacy and storage settings, and how to opt out of third-party cookies, please visit the Network Advertising Initiative’s opt-out page at http://www.networkadvertising.org/managing/opt_out.asp and www.aboutads.info/choices. Follow the opt-out instructions there. For instructions on how to specifically opt out of Criteo advertising services, please see Criteo’s privacy policy.
If you would like to prevent your data from being used by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/.
For more information about cookies, including how to decline cookies, please visit: www.allaboutcookies.org. On your mobile device, you can also adjust your privacy and advertising settings to control whether you receive more relevant advertising.
We or our service providers may also use Flash cookies (also known as local stored objects) or similar technologies. A Flash cookie is a small file placed on your computer using Adobe Flash or similar technology, which can be embedded in your computer, downloaded, or installed by you. We use these technologies to personalize and enhance your online experience, simplify processes, and personalize and remember your preferences. Flash cookies can, for example, help visitors to our website adjust the volume for a video experience, play games, and complete surveys. They help us improve our websites by measuring which areas are of most interest to our customers. They can be recognized by other websites or by our marketing or business partners. Flash cookies are different from browser cookies, and your browser’s cookie management tools may not remove Flash cookies. Information about managing privacy and storage settings for Flash cookies can be found on our website. If you disable Flash cookies or similar technologies, you may not have access to certain features and services that make your online experience more efficient and enjoyable.
Q: How does the Company use the information it collects?
A: The Company may use the information it collects from and about you for the following purposes:
To validate, confirm, verify, deliver, install, and track your order (including processing payment card transactions, arranging shipping, handling returns and refunds, recording your purchases, and contacting you, including by phone, regarding your orders) or to service products you have purchased from us.
To enhance your online shopping experience, including recognizing you and welcoming you to the Site.
To send you catalogs, information, newsletters, promotional materials, and other offers from the Company or on behalf of our partners and affiliates.
To provide you with tailored site content, targeted offers, promotions, and advertising on the Site, through other third-party websites or apps, or via email and text messages that may be of interest to you.
To improve our websites, products/services, customer service, and our customers’ shopping experience.
To use your information in an aggregated, non-specific format for analytical and demographic purposes.
To protect the security or integrity of the Site and our business, for example, by protecting against and preventing fraud, unauthorized transactions, claims, and other liabilities, and managing risk exposure, including identifying potential hackers and other unauthorized users.
To contact you as needed or requested, including responding to your questions and comments and providing customer support.
As otherwise described to you at the time of data collection.
Q: What information does the Company share with third parties?
A: The Company may share personal information we collect from and about you in the following ways:
Affiliates: We may share the information we collect within the Company’s affiliated companies, as well as with any future additions to the Company’s affiliated companies.
Co-marketing partners: Certain areas of the Services may be provided to you in collaboration with third parties, such as companies that offer products and services, operate rewards programs, joint sales programs, sweepstakes, promotional campaigns, and other jointly sponsored events. These services will identify the third party. When you register for products and/or services provided through the Services, you either share your information with both the Company and the applicable third party, or the Company shares your information directly with the applicable third party so that they can deliver their products and our products and services directly to you.
Other Third Parties: The Company may share your information with selected partners, affiliates, and other third parties who we believe may have offers or be of interest to you.
Legal Disclosure; Security: The Company may transfer and/or disclose information received from and about you to comply with legal obligations, to disclose information to government authorities in accordance with applicable law, and when we believe in good faith that such disclosure is required by law. We also reserve the right to disclose information to government authorities and other companies to prevent fraud, reduce credit risk, detect technical or security vulnerabilities, enforce our Terms of Use or other applicable policies, or otherwise protect the rights, property, safety, or security of third parties, users of the Services, the Company, or the public.
Business Sale: As part of our business operations, we may sell or acquire assets. If another company acquires all or a portion of the Company or its affiliates, the information we have collected about you may be transferred to that company. Furthermore, in the event of bankruptcy or reorganization proceedings against the Company or its affiliates, this information may be considered an asset of the Company and may be sold or transferred to a third party. In the event of a sale or transfer, we will use reasonable efforts to require the transferee to use the personal information provided through this website in accordance with this Privacy Policy.
Service providers: We use third parties to perform certain services on our behalf when the information is necessary to perform their functions.
Aggregated or anonymous non-personal information: We may also share or sell non-identifiable aggregated or anonymous information with our affiliates, agents, service providers, business partners, or other third parties for their marketing or analytics purposes or for other lawful purposes. This type of non-identifiable and aggregated information cannot be used to personally identify you.
Text marketing and notifications (if applicable): By entering your phone number at checkout and initiating a purchase, signing up through our subscription, or using a keyword, you agree that we may send you text notifications (related to your order, including abandoned cart reminders) and text marketing offers. The number of text marketing messages per month will not exceed X. You can opt out of further text messages by clicking the unsubscribe link. Sending text messages or using automation requires you to enter phone numbers or recipient names into our importer. We store and use this data to show you campaign analytics and results, including message delivery status, sending status, and in some cases, whether the purchase resulted in a sale. If you choose to use our link shortener in text messages, we collect information about whether the link was clicked and use it to show the results in your analytics. For any other third-party services you use outside of the scope of smsbump.com (third-party link shorteners, GA tracking, etc.), you will be referred to those third parties’ specific policies, which you will need to agree to. After the SMS is sent, we share the data with our SMS operator to ensure delivery. Information is only shared with our operator when a marketing campaign is launched. If your recipients no longer wish to receive future messages, they must reply “STOP” to the message or contact us at the email address below so we can successfully unsubscribe.
Q: How can I view, update, or remove my information?
A: If you have made a purchase, you may also contact our Customer Service Department at the email address listed in the “Contact Us” section below to access or update that information.
You may also exercise your right under applicable law to request that we delete or restrict access to your personal information. We may retain data for lawful purposes. This will be explained to you where appropriate.
Q: What choices do I have regarding receiving communications from the company?
A: When you make a purchase, you will automatically receive promotional emails and direct mail from our company. We offer our customers the opportunity to opt out of the use of their information for purposes not directly related to the ordering, processing, fulfillment, or delivery of a product order. If you no longer wish to receive information or materials that we believe may be of interest to you, you have the following options:
Electronic Promotional Offers: You can always opt out of receiving promotional emails from the sender by clicking on the “unsubscribe” link in any promotional email you receive. If you have an online account, you can change your email preferences for emails from us by logging into the “Your Account” section of the website.
Direct Mail Promotional Offers: If you would like to be removed from our corporate catalog mailing list, please email a customer service representative to opt out of receiving paper catalogs.
Other Contact Methods: In any case, you can send us an email at the email address listed in the “Contact Us” section below.
Q: What are California privacy rights?
A: If you are a California resident, you may request information about our disclosure of personal information to third parties or affiliated companies for their direct marketing purposes. Please send a written request to the email address below and indicate that you would like a copy of the company’s California Privacy Rights. Please include “Attn: California Privacy” in the subject line. We are not responsible for communications that are improperly labeled or mailed, or that contain incomplete information. Your request may take up to 30 days to process. You may make this request once per year.
Unaffiliated third parties are independent of the Company. If you would like information about your disclosure choices or to stop communications with these third parties, you must contact the unaffiliated third party directly.
Q: What about children’s privacy?
A: Protecting children’s privacy is important to us. Therefore, this website is not intended for children under the age of 13. We do not direct this website to children under the age of 13, nor do we knowingly collect personal information from them. Individuals under the age of 18 are not authorized to use the Services. If the Company discovers that a child under the age of 13 has submitted personal information to the Website, the Company will make reasonable efforts to delete that information. Parents should be aware that parental control tools are available online to help prevent your children from submitting information online or accessing material that is harmful to minors without parental consent.
Q: How safe is it?
A: We have implemented certain physical, administrative, and technical measures to safeguard the information we collect from and about our customers and website visitors. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee our security measures. When you enter sensitive information (such as credit card information) into our forms, we encrypt the transmission of that information using Secure Sockets Layer (SSL) technology.
Q: What about other websites?
A: Our website may contain links to third-party websites that are not affiliated with us. These websites may send their own cookies to visitors, collect data, or solicit your information. The privacy policies of these other websites may differ significantly from ours. We are not responsible for the privacy practices of these other websites and cannot guarantee the security of personal information you submit to or collected by these websites.
Q: Where is my information stored and for how long?
A: Your personal information may be stored and processed on servers in the United States, Canada, or Hong Kong and is subject to the laws of the United States, Canada, or Hong Kong. The servers and databases where your information is stored may be located outside the country from which you accessed this website and in countries where data protection and other laws may differ from those in your country of residence. Your personal information may be transferred in response to inquiries or requests from public authorities or in response to legal process in the countries in which we operate. You consent to such cross-border transfers of your personal data.
Personal data we collect, access, or process will be retained only for as long as necessary to fulfill the purposes for which it was collected, for our legitimate business purposes, or as required or permitted by law. Personal data that is no longer necessary to fulfill those purposes will be destroyed, deleted, or anonymized.
Q: What if I live abroad?
A: Our digital activities are conducted in whole or in part in the United States, Canada, and Hong Kong. Regardless of where you reside, you consent to the transfer, processing, and storage of your personal data in the United States, Canada, and Hong Kong and to the Company’s use and collection of your personal data in accordance with this Privacy Policy.
Q: How will the company communicate changes to this policy?
A: Any changes to our Privacy Policy will be posted here so that you are always aware of what information we collect, how we use it, and whether we share it. Your continued use of this website following the posting of changes to these terms will constitute your acceptance of those changes.
Q: If I have additional questions or concerns about this policy, who should I contact? How do I file a complaint?
A: If you have any questions or concerns about our privacy practices, please feel free to contact us. You can contact Ibvape Customer Service by emailing Service@ibvapevip.com. For all opt-outs, please contact Service@ibvapevip.com. For privacy issues, please contact Service@ibvapevip.com
We are transparent about how we collect and use personal information and welcome your questions and concerns. If you have any concerns or complaints about our handling of your personal information, please contact us at v. If you believe we have not addressed your concern, or choose not to do so, you have the right to file a complaint with a regulatory authority in your country of residence and/or the United States. You can submit your concern to the U.S. Federal Trade Commission. For more information, please visit https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.